• Shipment Policy

    Effective Date: January 6, 2025

    At Doltopin, we are committed to delivering your orders promptly and safely. This Shipment Policy provides detailed information about our shipping methods, delivery times, and procedures.

    1. Shipping Methods

    1.1 Standard Shipping: Our standard shipping option is available for most orders and is typically delivered within 5-7 business days.

    1.2 Expedited Shipping: Expedited shipping ensures faster delivery, usually within 2-3 business days. Additional charges apply.

    1.3 International Shipping: We ship to select international locations. Delivery times and costs vary based on the destination and shipping method.

    2. Shipping Costs

    Shipping costs are calculated based on:

    • The weight and dimensions of your order

    • The destination address

    • The chosen shipping method

    Shipping fees will be displayed at checkout before payment.

    3. Order Processing

    Orders are processed within 1-3 business days after payment confirmation. Processing times may vary during peak seasons or promotions.

    4. Tracking Your Order

    Once your order is shipped, you will receive a tracking number via email. Use this number to monitor your shipment status on the carrier’s website.

    5. Delivery Issues

    5.1 Delays: While we strive for timely delivery, unforeseen circumstances (e.g., weather, customs) may cause delays. We will notify you of any significant delays.

    5.2 Lost or Damaged Packages: If your package is lost or damaged during transit, contact us immediately. We will work with the carrier to resolve the issue and ensure you receive a replacement or refund.

    6. Incorrect Shipping Address

    Customers are responsible for providing accurate shipping information. Doltopin is not liable for delays or losses due to incorrect addresses. Please verify your details at checkout.

    7. Non-Deliverable Packages

    If a package is returned to us as non-deliverable:

    • We will contact you to arrange re-shipment.

    • Additional shipping charges may apply.

    Contact Us: For shipment-related inquiries, contact:

    • Hotline: (325) 573-3733

    • Address: 1911 Martha Ann Blvd #APT 108, Snyder, Texas

    • Email: info@doltopin.com

    • Website: doltopin.com