• Refund and Returns Policy

    Effective Date: January 6, 2025

    At Doltopin, we aim to provide a satisfying shopping experience. This Refund and Returns Policy outlines our procedures for handling refunds, returns, and exchanges to ensure transparency and customer satisfaction.

    1. Refund Eligibility

    You may request a refund if:

    • The item you received is defective or damaged

    • The product does not match the description

    • You are not satisfied with the purchase (subject to specific conditions)

    2. Return and Exchange Eligibility

    We accept returns and exchanges under the following conditions:

    • The item must be unused and in its original condition

    • The product must be returned with the original packaging and tags

    • You must provide proof of purchase (e.g., receipt, order confirmation)

    3. Timeframe for Returns and Refunds

    • Returns must be initiated within 30 days of receiving the product

    • Refunds will be processed within 7-10 business days of receiving the returned item

    4. Non-Returnable Items

    Certain items are not eligible for return, including:

    • Gift cards

    • Personalized or custom-made products

    • Items marked as “final sale”

    5. How to Initiate a Return or Refund

    To initiate a return or refund:

    1. Contact us at info@doltopin.com with your order details.

    2. Provide a description of the issue and, if applicable, photos of the item.

    3. Follow the instructions provided by our customer service team to ship the item back.

    6. Shipping Costs

    • If the return is due to our error (e.g., defective product, wrong item sent), we will cover the return shipping costs.

    • For other returns, the customer is responsible for return shipping fees.

    7. Refund Methods

    Refunds will be issued to the original payment method used for the purchase. Please note that processing times may vary depending on your bank or payment provider.

    8. Damaged or Defective Items

    If you receive a damaged or defective item:

    • Contact us immediately at info@doltopin.com.

    • Provide details and photos of the damage.

    • We will offer a replacement, refund, or store credit based on your preference.

    9. Exchanges

    Exchanges are subject to product availability. If the desired item is out of stock, we will process a refund instead.

    10. Cancellation Policy

    Orders can be canceled before they are shipped. Once an order is in transit, it is subject to our return policy.

    11. Contact Information

    For assistance with refunds and returns, contact us:

    • Hotline: (325) 573-3733

    • Address: 1911 Martha Ann Blvd #APT 108, Snyder, Texas

    • Email: info@doltopin.com

    • Website: doltopin.com

    12. Updates to This Policy

    We may revise this Refund and Returns Policy periodically. Updates will be posted on this page with a new effective date.

    Thank you for choosing Doltopin. Your satisfaction is our priority!